Frequently asked questions
What is the return policy?
Our full refund policy can be found here.
When will I get my order?
We will work quickly to ship your order as soon as possible!
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Please find our full delivery FAQ here.
How much does shipping cost?
Shipping costs are determined by your location and the items in your order. You’ll always see the exact shipping fee before completing your purchase.
To get an accurate estimate, simply add your desired items to your cart and proceed to the checkout page!
Do you have a care guide for your bag charms?
Our care guide for our bag charms are here!
I have a question about my order
Feel free to drop us an email at hello@rubymerlot.com!