Delivery FAQ

Where are you based and where do you ship?

We're based in Singapore and currently ship to most countries worldwide. If you're unable to see your country on the check out page, please drop us a message at hello@rubymerlot.com.

How much is shipping?

Shipping rates depend on your location and the shipping method you choose at checkout. 

How long will my order take to arrive?

Our team processes orders within 1-3 business days.

Standard shipping within Singapore typically takes 1-3 business days. International shipping times depend on the destination and the courier service used. You’ll receive a tracking number as soon as your order ships, so you can keep an eye on it every step of the way.

Do you offer express shipping?

Yes! If you need your Classic Ruby Bag ASAP, we can offer express shipping. Rates and delivery times vary depending on your location, please email hello@rubymerlot.com to enquire! 

Do you ship internationally?

Yes! We offer international shipping to select countries. International shipping times and rates vary based on destination. Keep in mind that customs fees or duties may apply, and we recommend checking your country’s regulations before ordering.

Will I be charged customs fees for international orders?

Possibly! Customs policies vary by country, and any additional charges (like duties, taxes, or import fees) are the responsibility of the customer. We recommend checking with your local customs office for an estimate before placing your order.

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us at hello@rubymerlot ASAP. We can make changes only if your order hasn’t been processed yet.

For any other questions...

Please email us at hello@rubymerlot.com <3